Q. Are you an authorized retailer of the name brand designers?

A. Yes we are an authorized retailer of most of the name brand carried on our website. We also work with third parties to and directly resellers to sell on our site. We will NEVER carry any fake or imitations. In fact, if you do find any online retailer and suspicious of them being fake, please contact us and we will work with the right authorities to get rid of them. It's these bad stores that give us the bad name on the Internet.

Q. Why should I buy from you instead of other retailers?

A. We offer the most competitive price on the Internet with the most courteous staff to assist you with any question. And we have the best guarantees when it comes to exchange or refund of the products. Give us a try and compare our services and you will see why our customers are selecting us in over others.

Q. What is your return policy?

A. Due to variety products on our storefront. It becomes complicated to come up with an uniformed return policy. But please see our return policy page for more detailed information.

Q. How do I order?

A. The easy way for you order is through our secure online checkout system which allows you to make your payment online.

Q. What are my payment choices?

A. The payment of your order is due in full at the point of purchase. We also offer lay-away plan for selected products. Please see our 'lay-away plan' for more info. We also accepts all major credit cards including Visa, MasterCard, Discover, and American Express and PayPal payments and Google checkout.

Q. Is there a charge for sales tax?

A. There is no charge for sales tax on all orders shipped outside the state of New York. New York customers are charged 8.375% sales tax.

Q. How will I be notified of my order status?

A. We contact our customers by email at different points of the order process. The first email is sent immediately after an order is submitted to confirm your order is placed. The next email is sent 4-5 business days thereafter to confirm your order has been placed with the designer and will include the estimated shipping of your order to our location. A shipping confirmation email will be sent when your order is shipped from our location and will include the tracking number. You can also email us at any given points to check on the status.

Q. Do you ship Internationally?

A. Yes we do ship Worldwide! International orders are sent via the United States Post Office Priority Mail International or Express Mail International method. Shipping charges are dependent on the postal code and will display during the online ordering process. Please note that we are not responsible for any customs or duty charges a country may impose on the receiver of the package

Q. How long is the delivery your location to me?

A. A typical orders shipping time takes 5-7 business days for domestic delivery. However, this will change as you selected different level of shipping methods which you will find in the ordering process. International delivery can take 7 to 14 days for delivery, again it changes if you select different shipping methods.

Q. Are these worn/used products?

A. All products we offer are NEW and direct from the warehouse. If the item is worn or used, we will EXPLICITLY stated in the detailed page.

Q. What is your business hours?

A. Our customer service are on 24-7. We strive to respond to any question you have within 12 hours. However, during the peak season, it might takes 24 hours.

Q. Is my purchase secure over the internet?

A. Your purchase is totally secure with us. All your sensitive information is transmitted with 128 bit encryption directly thru PayPal/Google Checkout to your credit card company. No one ever sees your credit card information. We only see your your name, items on your order and shipping address only. Your credit card, Paypal or Google Checkout also have their own guarantees on your purchases.

Q. Still have questions.....Where do I go?

A. We love to hear from you!! Please send us an email or call us and we will answer your questions very quickly!